FAQ’s
Our FAQs cover the key points customers ask about most, giving you clear guidance in one place.
1. How much will it cost to replace my boiler?
We get asked this question more than any other. This is why we created our instant online quotation tool, to help our customers get an instant quotation. The tool considers your needs and gives you a personalised quotation based on the information you have provided.
2. How quickly can my boiler be replaced?
If your boiler is broken down and you are without heating and hot water, we will class this as an emergency and will aim to get your new boiler installed ASAP with arrange to work around your needs.
3. What warranties do you offer?
Our boilers come with between 5 and 12 years of parts and labour warranty direct from the manufacturer! Meaning you can rest assured that your new boiler is in safe hands. If you have any problems, we are here to help and will be for the lifetime of your boiler.
4. How can I pay for my new boiler?
Payment for your new boiler installation can be made by cash or cheque. Please contact us if you need any further information about payment options.
5. Why should I hire you?
We arrive on time, dressed for the job. Our company provides quick, upfront quotes, and we have an excellent reputation for getting the job done right the first time. When you use our services, you will receive superior workmanship from a professional team of fully qualified heating engineers.
1. What plumbing services does Portman provide?
Portman offers a wide range of plumbing services, including general plumbing repairs, emergency plumbing, leak detection, appliance installation, sink and basin fitting, bathroom and shower room installations, drainage solutions and pipework replacement.
2. Do you offer emergency plumbing services?
Yes, we provide emergency plumbing services to quickly resolve urgent issues such as leaks, blocked toilets and other plumbing problems that require immediate attention.
3. Which areas do you cover for plumbing services?
We provide plumbing services across Hampstead, Kensington, Chelsea, Marylebone, Fulham and surrounding areas of London.
4. Can you help with leaking taps or faulty toilets?
Yes, our experienced plumbers can diagnose and repair common issues such as leaking taps, faulty toilets and other everyday plumbing problems.
5. Do you install kitchen and bathroom plumbing?
Yes, we carry out kitchen plumbing installations as well as full bathroom and shower room installations for homes and businesses.
1. What are the benefits of installing air conditioning at home?
Installing air conditioning allows you to control the temperature and air quality in your home. Modern systems can cool, heat, filter and dehumidify the air, helping to create a more comfortable living environment throughout the year.
2. Which areas do you cover for air conditioning installation?
Portman provides home air conditioning installation across Hampstead, Westminster, Kensington, Chelsea, Fulham, St John’s Wood and surrounding areas in Central London.
3. Does air conditioning improve indoor air quality?
Yes, modern air conditioning systems filter dust, pollen and other airborne particles. This can help improve indoor air quality and may reduce allergy symptoms for some people.
4. Are air conditioning systems energy efficient?
Yes, modern domestic air conditioning systems are designed to be energy efficient. Many use heat pump technology that draws renewable heat energy from the environment, helping to reduce energy consumption.
5. Can air conditioning help reduce humidity in the home?
Yes, air conditioning systems help lower indoor humidity levels. This can make rooms feel more comfortable and improve the overall quality of the air inside your home.
1. How much does a new roof cost in London?
The cost of a new roof varies depending on several factors, including the size of the property, the type of roof, your chosen materials and how complex the installation is. Access and scaffolding requirements also play a big role in London, where many homes are terraced or located on tight streets. The best way to get an accurate price is through a site survey, where we can assess the roof and provide a clear, itemised quote.
2. Do I need planning permission for a new roof?
In many cases, replacing your roof like-for-like does not require planning permission because it falls under permitted development. However, if you are in a conservation area, working on a listed building or making significant changes to the roof’s shape, height or materials, permission may be needed. London has many protected areas, so it’s always advisable to check with your local planning authority.
3. How long does it take to install a new roof?
The time required depends on the size of the roof, the materials being installed and the condition of the existing structure. Most flat roofs can be installed within a few days, while pitched roofs usually take longer due to the number of components involved. As a general estimate, a full roof replacement on an average-sized home takes between one and two weeks. During your initial consultation, we’ll provide a more accurate timeline based on your specific project.
4. How long will my new roof last?
The lifespan of your new roof depends on the materials used and how well it’s maintained. A well-installed pitched roof with clay or concrete tiles can last 50 years or more, while high-quality slate can last even longer. Modern flat roofing systems typically last 20–30 years with minimal maintenance.
5. Can you work on properties with restricted access?
Yes. Many London homes have limited access, particularly terraced properties or buildings on narrow streets. We are experienced in planning installations around these challenges. By assessing the property in advance, we can determine the best way to access the roof safely—whether that involves scaffold adaptations, specialised equipment or coordinated deliveries. No matter how tight the space, we aim to complete the work efficiently and with minimal disruption.
1. Do I need planning permission for solar panels in London?
In most cases, solar panels fall under permitted development, so planning permission isn’t needed. However, homes in conservation areas or listed buildings may require approval. It’s always best to check with your local council if you’re unsure.
2. Can solar panels be installed on a flat roof?
Yes. Solar panels can be fitted on flat roofs using angled mounting frames to ensure they capture the best sunlight. This is a common setup for many London homes and extensions.
3. How many panels do I need for a typical London home?
Most homes need between 6 and 12 panels, depending on roof size, energy usage and available space. A site survey will give a clearer idea based on your property.
4. Will solar panels work if my roof is shaded?
Solar panels still work with some shading, but performance may be reduced. We can assess shading during a survey and recommend solutions such as optimisers if needed.
5. How long does installation take?
Most solar installations are completed in 1–2 days, depending on system size and access. Scaffolding is usually put up shortly before work begins and removed soon after.
1. What electrical services does Portman provide?
Portman provides a wide range of electrical services, including general electrical installations, electrical repairs, fault finding, lighting installation, consumer unit upgrades and electrical safety improvements for both residential and commercial properties.
2. Do you offer electrical services for both homes and businesses?
Yes, Portman works with homeowners and businesses across Westminster, Fulham, Marylebone, Chelsea and Kensington, delivering reliable electrical services tailored to each property.
3. Can you install new sockets and lighting?
Yes, our electricians can install new sockets, lighting and complete electrical systems. This includes installations for home extensions, renovations and commercial premises.
4. Do you provide electrical fault finding and repair services?
Yes, we offer professional fault finding and repair services to identify and resolve electrical issues such as faulty wiring, circuit problems, lighting faults and power loss.
5. What types of lighting solutions do you offer?
We provide a range of lighting solutions including indoor and outdoor lighting, LED upgrades, decorative lighting, security lighting and commercial lighting installations.
Why Portman UK Delivers Unmatched Comfort & Reliability!
Portman UK delivers reliable service, energy-efficient solutions, expert workmanship and honest support – making us the trusted choice for long-lasting comfort, performance and peace of mind.
One Boiler, One
Tree
For every new boiler we install, Portman UK plants a tree-helping to offset carbon emissions and support a greener future.
Energy Efficiency
Experts
We specialise in installing the latest high-efficiency boilers, air conditioning and renewable systems designed to reduce energy use and lower bills.
Trusted Local
Engineers
With years of experience across Central London, our fully qualified engineers and plumbers deliver a professional service you can count on.
No Hidden
Extras
We believe in honest, upfront quotes-so you’ll always know exactly what to expect, with no surprises.
One Boiler, One
TreeFor every new boiler we install, Portman UK plants a tree-helping to offset carbon emissions and support a greener future.
Energy Efficiency
ExpertsWe specialise in installing the latest high-efficiency boilers, air conditioning and renewable systems designed to reduce energy use and lower bills.
Trusted Local
EngineersWith years of experience across Central London, our fully qualified engineers and plumbers deliver a professional service you can count on.
No Hidden
ExtrasWe believe in honest, upfront quotes-so you’ll always know exactly what to expect, with no surprises.
